The implication of this trend is that it helps the trade among countries and regions in the world develops better and stronger, and it will lead to the appearance of new transportation, warehousing and assistant services. View ICT in tourism, travel & hospitality.docx from IT INF 430 at Moi University. It is a Win-win relationship. Then, we analysed the role of ICT in tourism industry by introducing a framework to classify and analyze related organisations around three dimensions, distinguishing what happens (1) at the boundary of the firms, (2) in their relations with their customers and suppliers and (3) on the markets they reach. Impact of ICT on the Tourism Industry. Multi-integration of ICTs for the Tourism Industry and Destination > There are 3 level of integration I) Information Communication Technologies II) Tourism Industry III) Local economy > ICT have progreesively become the nucleus for a multi-integrated activity. ICT changes the structure of the whole tourism industry and cultivates a range of opportunities and threats for all the stakeholders. Tourism industry can use ICT in various form. This article presents recent statistics on the importance of the internet for tourism industries, in particular the accommodation sector. THE IMPACT OF ICT APPLICATIONS ON THE HOSPITALITY & TOURISM INDUSTRY CHAPTER ONE INTRODUCTION 1.1 BACKGROUND OF THE STUDY As with almost every industry, ICT applications have an enormous impact on the Tourism and Hospitality industry. Future research areas on ICT development and implementation in suppliers’ perspective are also offered. As a result, many countries have succeeded in using ICTs and more precisely the internet to develop their tourism industries. In order to maintain competitiveness, this type of business has had to adapt quickly to the new technological context. ICTs (Information Communication Technologies) evolve rapidly providing new tools for tourism marketing and management. Alexis, P. & Buhalis, D. 2007, ‘Exploring the information and communication technologies revolution and visioning the future of tourism, travel and hospitality industries, 6th e-tourism futures forum: ICT revolutionising tourism 26–27 March 2007, Guildford’, International Journal of Tourism Research, vol. 1. The Emerald Handbook of ICT in Tourism and Hospitality examines the immense, widespread and ongoing changes that digital technologies are having on the tourism and hospitality industries globally. As this paper is the initiative study on E-Tourism in Cambodia, the attempt is to bring the interest of the government and the tourism entrepreneurs to visualize the importance and competitiveness by utilizing ICT in the tourism application. I INTRODUCTION Accompanying the technological revolution of the 1990s there are many new opportunities and challenges for the tourism and hospitality industries. Eventually, this may also have a positive impact on the physical flow of tourists to the destinations. The necessary information sent/displayed to the tourists is also through the means of communication technology. Tourism has emerged as an industry next to information technology industry in the service sector. Electronic Tourism (E-Tourism) is the application of ICT in the tourism industry,with E-tourism all processes and value chains in the tourism, travel, hospitality and catering industries were rereflected by digitization (Buhalis, 2003). ICT APPLICATION TOOLS - INTRODUCTION ICT has beyond doubts made huge contribution to the development of hospitality and tourism services. Tourism has closely been connected to the progress of ICT … Its use has certainly evolved from being just a mere tool for information searching and chatting and connecting with people all over the world to being social marketing tool for businesses all over the world. IT enabled tourism has different aspect such as direct booking , easy payment for the end users, business to business trading for product providers, travel agents and resellers. The Ministry of Tourism and Culture has actively promoted both domestic and international tourism. They presented an array of ICT- based tools/applications for use by destination managers and discussed the opportunities in destination management for applying ICT to Sustainable Tourism Development [9]. IT and Internet’s Impact on Tourism and Hospitality Industry: Implementations of technologies for Hilton Hotels Group. Increasingly the impacts of ICTs are becoming clearer, as networking, dynamic interfaces with consumers and partners and the ability to redevelop the tourism product proactively and reactively are critical for the competitiveness of tourism organisations. ICT in Tourism and Hospitality Industry Introduction The role of internet has matured in the past couple of years in terms of its usage. As with almost every industry, ICT applications have an enormous impact on the Tourism industry. 3. Hence, communication skills form the essential component of this industry. Tourism industry is a heterogeneous industry made of complex components. The best example of IT application in tourism is Automated Reservation System for Railways and Airlines. COMMUNICATION TECHNOLOGY IN TOURISM IT enabled tourism is also termed as ‘e-tourism’. Major travel companies such as Expedia, Orbitz, and Thomas Cook, as well as, medium and even small sized tourism and hospitality firms have online reservation functionalities on official company website. It, CHAPTER 1 INTRODUCTION Today world is known to the age of communication and information. The ICT made it possible and nowadays those systems are fundamental. 1.0 Introduction Data can be saved faster than in the past, just because of high hardware & speed and better software. There exist IT solution for hotels, motels, hospitals, travel intermediaries, entertainment and tourism at par for streamlining business processes, improving customer relationship and ensuring efficient …show more content… Communication technology helps in managing this information flow in a better and faster manner. Tourism is an industry that sells tangible product. There is a consensus in the literature over the advantages of information and communication technologies (ICT) use for firms in general and hotel establishments in particular. Following are some main trends in logistics and supply chain management recent years: 1. Andam(2003) indicated that The concept of eTourism can be used to relate ICT to the tourism industry, and can be described as "... the digitization of all elements in the tourism supply One of the early adopters of the ICT was the tourism industry, specifically the airlines (70’s), followed by the travel agents (80’s) and the… Win-Win Relationship. 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